We are committed to respecting your privacy and recognizing your need for appropriate protection and management of contact information you share with us ("contact information" means any information by which you can be contacted or personally identified, such as your name, mailing address, email address, or telephone number). This Privacy Policy explains what information we may collect from you, how we use it, and the choices you have. It applies to information we collect through our website and mobile applications. By using our sites or sharing your contact information with us, you consent to the practices described here.

Collecting information about you

There may be times — such as when you purchase or order a product, subscribe to a service, or participate in contests or promotions — when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, and other details. We may also maintain a record of your product purchases. Whether or not to provide such information is completely your own choice, but if you choose not to, you may be unable to purchase products or access certain services and content.

In general, you can visit many of our web pages without telling us who you are. We may track the Internet domain address from which people visit us and other information about site traffic. We may analyze this data for preferences, trends, and usage statistics. We may also receive usage data from the device you use to access our sites, including location data, which we may combine with other information.

If you make a purchase, we use third-party payment processors (such as credit card) to process your payment. These third parties collect the information needed to complete your transaction, such as card numbers, security codes, and expiration dates, and may process it under their own privacy policies. silkwren does not have access to your complete payment information.

Using information about you

We use your contact information for purposes such as confirming and tracking your order or registration; analyzing preferences, trends, and statistics; and informing you of our new products, services, and offers. We contact you only in ways compatible with your communication choices, and we take reasonable steps to keep your information accurate and current.

To serve you better, we may combine information you give us online with publicly available information and information from our partners, including third-party cookie and browsing data. We use that combined information to personalize your shopping experience and to communicate with you about products and events that may interest you.

We may contract with companies to provide certain services, including credit card processing, shipping, and data analysis. We provide these service providers with the information needed to perform their services, and we ask them to confirm that their privacy practices are consistent with ours. We may also share and process information with third parties such as Credit Card and/or your chosen payment provider, who will independently process your information under their own privacy statements.

Opting out; updating and deleting your information

We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing, or if you have any questions about your personal information, please email us at service@silkwren.com. You may also click the designated link at the bottom of any marketing email to be removed from future updates.

Cookies

When you visit our sites, we send one or more cookies to your device. A cookie is a small data file placed on your device when you visit a website. A session cookie expires when you close your browser; a persistent cookie stores information so that returning to the site later is recognized. We use cookies to improve the quality of our service, to remember who you are, to estimate audience size, to process your order, and to analyze visiting patterns. If you would like to opt out of cookies, you can generally set your browser to refuse them or to notify you when one is sent. However, certain features of our sites may not work if you disable cookies.

Security

We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. Our sites use Secure Sockets Layer (SSL) to help protect information such as your card number, name, and address during transfer. However, no data transmission over the Internet can be guaranteed to be 100% secure, so to the extent permitted by law we do not guarantee the security of any information you transmit to or from our sites, and you do so at your own risk. Please keep any password safe, and remember to log off and close your browser when you finish your visit.

Links to third-party websites

Our sites may contain links to websites operated by third parties, over which we have no control. Their privacy policies may differ from ours. You access such linked sites at your own risk, and you should read their privacy policy before disclosing any information.

Policy changes

If we decide to change this Privacy Policy, we will post a notice on our sites. Changes take effect on the effective date posted, and the new policy applies to all current and past users. Your continued use of our sites constitutes acceptance of the revised policy.

Your feedback

To help us improve, please send feedback to service@silkwren.com.

Overview

This website is operated by silkwren. Throughout the site, the terms "we", "us" and "our" refer to silkwren. silkwren offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including any additional terms and policies referenced herein. Please read these Terms carefully before using our website. If you do not agree to all of them, you may not access the website or use any services. Any new features or tools added to the current store are also subject to these Terms. We reserve the right to update or replace any part of these Terms by posting changes to our website; your continued use of the site following any changes constitutes acceptance of those changes.

Section 1 — Online store terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow any minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws). You must not transmit any worms, viruses, or code of a destructive nature. A breach of any of these Terms will result in immediate termination of your Services.

Section 2 — General conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding Credit Card information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform to technical requirements; credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

Section 3 — Accuracy, completeness and timeliness of information

We are not responsible if information on this site is not accurate, complete, or current. The material is provided for general information only and should not be relied upon as the sole basis for decisions without consulting more accurate or timely sources. Any reliance on the material is at your own risk. This site may contain historical information, which is not current and is provided for reference only. We reserve the right to modify the contents at any time but have no obligation to update any information.

Section 4 — Modifications to the service and prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) without notice at any time. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 — Products or services

Certain products or services may be available exclusively online and may have limited quantities, subject to our Return Policy. We have made every effort to display product colors and images as accurately as possible, but we cannot guarantee your display will be accurate. We reserve the right to limit sales to any person, region, or jurisdiction and to limit quantities. All product descriptions and pricing are subject to change at any time without notice. We do not warrant that any products, services, or information purchased or obtained by you will meet your expectations.

Section 6 — Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order, including orders that use the same customer account, card, or billing/shipping address. You agree to provide current, complete, and accurate purchase and account information for all purchases, and to promptly update it so we can complete your transactions and contact you as needed.

Section 7 — Optional tools

We may provide access to third-party tools over which we have no control. You acknowledge that we provide access to such tools "as is" and "as available" without any warranties, and we have no liability arising from your use of them. Any use of optional tools is entirely at your own risk.

Section 8 — Third-party links

Certain content and services available via our Service may include materials from third parties. Third-party links may direct you to sites that are not affiliated with us. We are not responsible for examining or evaluating their content and will not be liable for any third-party materials or websites, or for any transactions made with them. Please review third-party policies carefully before engaging in any transaction.

Section 9 — User comments, feedback and submissions

If you send us creative ideas, suggestions, or other materials ("comments"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, and otherwise use them in any medium. We are under no obligation to keep comments confidential, to pay compensation, or to respond. We may monitor, edit, or remove content we determine to be unlawful or objectionable. You agree your comments will not violate any right of any third party, and you are solely responsible for any comments you make.

Section 10 — Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 — Errors, inaccuracies and omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

Section 12 — Prohibited uses

You are prohibited from using the site or its content: for any unlawful purpose; to solicit others to perform unlawful acts; to violate any regulations, rules, or laws; to infringe upon our or others' intellectual property rights; to harass, abuse, or discriminate; to submit false or misleading information; to upload or transmit viruses or malicious code; to collect or track others' personal information; to spam, phish, or scrape; for any obscene or immoral purpose; or to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any prohibited use.

Section 13 — Disclaimer of warranties; limitation of liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free, or that the results obtained will be accurate or reliable. Your use of the service is at your sole risk. The service and all products delivered to you are provided "as is" and "as available" without any representation, warranties, or conditions of any kind. In no case shall silkwren, its directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the service or any products. Where such limitations are not permitted, our liability shall be limited to the maximum extent permitted by law.

Section 14 — Indemnification

You agree to indemnify, defend, and hold harmless silkwren and its affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party arising out of your breach of these Terms or your violation of any law or the rights of a third party.

Section 15 — Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the validity of the remaining provisions.

Section 16 — Termination

The obligations and liabilities incurred prior to the termination date shall survive the termination of this agreement. These Terms are effective unless and until terminated by either you or us. You may terminate at any time by notifying us that you no longer wish to use our Services. If you fail to comply with any term, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to the date of termination.

Section 17 — Entire agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right. These Terms and any policies posted by us constitute the entire agreement between you and us and govern your use of the Service.

Section 18 — Governing law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Mississippi, United States.

Section 19 — Changes to terms of service

You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the site following the posting of any changes constitutes acceptance of those changes.

Section 20 — Contact information

Questions about these Terms of Service should be sent to us at service@silkwren.com.

We have a 30-day return and refund policy, which means you have 30 days after receiving your item to request a return for a full refund of your purchase price.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at service@silkwren.com. If your return is accepted, we'll send you a return shipping label within 48 hours, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (food, flowers, plants), custom products (special orders or personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Any item received by us after 30 days from the purchase date will be denied a refund. Unless your item is damaged or defective, you will be responsible for the shipping costs incurred to return your item; shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. LAST CHANCE items are non-refundable and all sales are final.

Shipping / delivery

We ship by air freight. We are not responsible for unforeseen delays and/or delays caused solely by the courier, such as carrier delays, weather delays, or international customs inspections. Once shipped, we are not responsible for delivery times. Customers are responsible for any customs fees, import duties, or taxes that may be imposed by your country's customs authorities.

Delivery time

Typically, our order processing time is 3–7 business days. Customized products take 7–15 days to make; shipping takes 10–15 days. Orders in stock will be shipped the same or next day. Standard delivery takes approximately 7–30 business days and is charged a flat fee of $7.99. Business Express delivery takes approximately 3–12 business days and is charged a flat fee of $19.99. Transit times may vary depending on the destination country. The above delivery times do not include order processing time.

Order cancellation

Once an order has been shipped, it cannot be cancelled or modified. Customers must wait for their order to arrive and sign for it before contacting our customer service team for assistance. Unshipped orders can be cancelled unconditionally.

Order / shipping / delivery confirmation

Customers will receive an order confirmation email immediately after purchase, containing the shipping address and product information; once received, the purchase is considered successful. After shipment, we will send a confirmation email to the address provided in the order, including the name of the shipping carrier, product information, tracking number, and tracking address.

For consumers only

silkwren sells and ships products only to end users. If we suspect that you are purchasing products for commercial or professional purposes, are not a genuine customer, or attempt to exercise cancellation rights in an unlawful manner, we may terminate your order. We reserve the right to refuse or cancel your order, in which case we will notify you by email and refund the unaccepted order.

Taxes

Prices listed on the silkwren website are exclusive of all taxes, and we will not charge any taxes on orders. However, we cannot guarantee whether the customs authorities in your country will charge taxes on your order. Customers are responsible for any customs fees, import duties, or taxes levied by your country's customs authorities.

Promotional codes / promotions

From time to time, we may offer promotional codes, holiday sales, or special discounts targeted at specific customer groups. Promotional codes must be entered at checkout to be effective. Attempts to add promotional codes after purchase, or to contact Customer Service to request a refund for the difference in price, will not be accepted.

We would love to hear from you. Can't find the answers you're looking for? Email us and our friendly customer care team will be in touch shortly. For a quicker response, please contact us via email.

Email: service@silkwren.com
Customer Service Hours: 9:00 AM – 6:00 PM (GMT+08:00)
Our response time is typically about one hour during business hours. After-hours messages will be answered promptly the next business day.

Company details

Legal Business Name: Huitong INC
Employer Identification Number (EIN): 41-3997980
U.S. Company Address: 313 Telly Rd PMB 1025, Picayune, MS 39466, United States

(Please be advised that we respond to emails as fast as we can, but responses might be delayed on weekends. If you have any questions, don't hesitate to contact us.)