Privacy Policy

We are committed to respecting your privacy and recognizing your need for appropriate protection and management of contact information you share with us ("contact information" means any information by which you can be contacted or personally identified, such as your name, mailing address, email address, or telephone number). This Privacy Policy explains what information we may collect from you, how we use it, and the choices you have. It applies to information we collect through our website and mobile applications. By using our sites or sharing your contact information with us, you consent to the practices described here.

Collecting information about you

There may be times — such as when you purchase or order a product, subscribe to a service, or participate in contests or promotions — when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, and other details. We may also maintain a record of your product purchases. Whether or not to provide such information is completely your own choice, but if you choose not to, you may be unable to purchase products or access certain services and content.

In general, you can visit many of our web pages without telling us who you are. We may track the Internet domain address from which people visit us and other information about site traffic. We may analyze this data for preferences, trends, and usage statistics. We may also receive usage data from the device you use to access our sites, including location data, which we may combine with other information.

If you make a purchase, we use third-party payment processors (such as credit card) to process your payment. These third parties collect the information needed to complete your transaction, such as card numbers, security codes, and expiration dates, and may process it under their own privacy policies. silkwren does not have access to your complete payment information.

Using information about you

We use your contact information for purposes such as confirming and tracking your order or registration; analyzing preferences, trends, and statistics; and informing you of our new products, services, and offers. We contact you only in ways compatible with your communication choices, and we take reasonable steps to keep your information accurate and current.

To serve you better, we may combine information you give us online with publicly available information and information from our partners, including third-party cookie and browsing data. We use that combined information to personalize your shopping experience and to communicate with you about products and events that may interest you.

We may contract with companies to provide certain services, including credit card processing, shipping, and data analysis. We provide these service providers with the information needed to perform their services, and we ask them to confirm that their privacy practices are consistent with ours. We may also share and process information with third parties such as Credit Card and/or your chosen payment provider, who will independently process your information under their own privacy statements.

Opting out; updating and deleting your information

We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing, or if you have any questions about your personal information, please email us at service@silkwren.com. You may also click the designated link at the bottom of any marketing email to be removed from future updates.

Cookies

When you visit our sites, we send one or more cookies to your device. A cookie is a small data file placed on your device when you visit a website. A session cookie expires when you close your browser; a persistent cookie stores information so that returning to the site later is recognized. We use cookies to improve the quality of our service, to remember who you are, to estimate audience size, to process your order, and to analyze visiting patterns. If you would like to opt out of cookies, you can generally set your browser to refuse them or to notify you when one is sent. However, certain features of our sites may not work if you disable cookies.

Security

We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. Our sites use Secure Sockets Layer (SSL) to help protect information such as your card number, name, and address during transfer. However, no data transmission over the Internet can be guaranteed to be 100% secure, so to the extent permitted by law we do not guarantee the security of any information you transmit to or from our sites, and you do so at your own risk. Please keep any password safe, and remember to log off and close your browser when you finish your visit.

Links to third-party websites

Our sites may contain links to websites operated by third parties, over which we have no control. Their privacy policies may differ from ours. You access such linked sites at your own risk, and you should read their privacy policy before disclosing any information.

Policy changes

If we decide to change this Privacy Policy, we will post a notice on our sites. Changes take effect on the effective date posted, and the new policy applies to all current and past users. Your continued use of our sites constitutes acceptance of the revised policy.

Your feedback

To help us improve, please send feedback to service@silkwren.com.