Refund & Return Policy

We have a 30-day return and refund policy, which means you have 30 days after receiving your item to request a return for a full refund of your purchase price.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at service@silkwren.com. If your return is accepted, we'll send you a return shipping label within 48 hours, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (food, flowers, plants), custom products (special orders or personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Any item received by us after 30 days from the purchase date will be denied a refund. Unless your item is damaged or defective, you will be responsible for the shipping costs incurred to return your item; shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. LAST CHANCE items are non-refundable and all sales are final.