Shipping Policy

Shipping / delivery

We ship by air freight. We are not responsible for unforeseen delays and/or delays caused solely by the courier, such as carrier delays, weather delays, or international customs inspections. Once shipped, we are not responsible for delivery times. Customers are responsible for any customs fees, import duties, or taxes that may be imposed by your country's customs authorities.

Delivery time

Typically, our order processing time is 3–7 business days. Customized products take 7–15 days to make; shipping takes 10–15 days. Orders in stock will be shipped the same or next day. Standard delivery takes approximately 7–30 business days and is charged a flat fee of $7.99. Business Express delivery takes approximately 3–12 business days and is charged a flat fee of $19.99. Transit times may vary depending on the destination country. The above delivery times do not include order processing time.

Order cancellation

Once an order has been shipped, it cannot be cancelled or modified. Customers must wait for their order to arrive and sign for it before contacting our customer service team for assistance. Unshipped orders can be cancelled unconditionally.

Order / shipping / delivery confirmation

Customers will receive an order confirmation email immediately after purchase, containing the shipping address and product information; once received, the purchase is considered successful. After shipment, we will send a confirmation email to the address provided in the order, including the name of the shipping carrier, product information, tracking number, and tracking address.

For consumers only

silkwren sells and ships products only to end users. If we suspect that you are purchasing products for commercial or professional purposes, are not a genuine customer, or attempt to exercise cancellation rights in an unlawful manner, we may terminate your order. We reserve the right to refuse or cancel your order, in which case we will notify you by email and refund the unaccepted order.

Taxes

Prices listed on the silkwren website are exclusive of all taxes, and we will not charge any taxes on orders. However, we cannot guarantee whether the customs authorities in your country will charge taxes on your order. Customers are responsible for any customs fees, import duties, or taxes levied by your country's customs authorities.

Promotional codes / promotions

From time to time, we may offer promotional codes, holiday sales, or special discounts targeted at specific customer groups. Promotional codes must be entered at checkout to be effective. Attempts to add promotional codes after purchase, or to contact Customer Service to request a refund for the difference in price, will not be accepted.